PRIVACY POLICY

Effective Date: May 2026

Avistair (“we”, “us”, or “our”) operates the website https://avistair.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service or engage with our business operations, and the choices you have associated with that data.

We process personal data in strict compliance with the European General Data Protection Regulation (GDPR) and applicable local data protection laws.

1. Data Controller

The Data Controller for your personal data is:

• Company Name: Avistair SRL

• Email: contact@avistair.com

• Address: Rue Francois Dubois 2, 1310 La Hulpe. Belgium.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

A. Personal Data Provided Voluntarily by You

While using our Service or requesting a freight quote, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes:

• First name and last name

• Business email address

• Phone number

• Company name and job title

• Geographic address, shipping locations, and billing details

B. Personal Data Collected via Outbound Business Development (B2B Outreach)

To grow our logistics network, our sales team identifies corporate prospects who may benefit from our services. We collect business contact information (names, corporate emails, professional phone numbers, LinkedIn profiles) from publicly available professional sources, corporate websites, and commercial data providers.

C. Usage Data & Cookies

We collect information on how the Service is accessed and used (“Usage Data”). This includes your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and the time spent on those pages (including analytical tracking via Google Analytics).

3. Legal Basis for Processing Data (GDPR)

If you are from the European Economic Area (EEA), Avistair’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

• Performance of a Contract: To generate freight quotes, organize transport, and execute logistics services you booked with us.

• Legitimate Interests: To conduct standard B2B direct marketing, outbound sales outreach, and optimize our website performance, provided these interests do not override your fundamental data privacy rights.

• Consent: For the placement of non-essential cookies or when you subscribe to specific digital initiatives (e.g., updates on our podcast or video content).

4. How We Use Your Data

Avistair uses the collected data for various operational purposes:

• To process, quote, and execute your freight forwarding shipments.

• To manage your customer account and provide customer support.

• To conduct business development and introduce our logistics services to relevant business professionals.

• To monitor and analyze website traffic trends (via analytics tools) to maintain and improve our digital interface.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

• Customer Account Data: Retained for the duration of our commercial relationship and up to the statutory limitation periods required for tax and legal auditing.

• Prospect Outbound Data: Retained for the duration of the campaign lifecycle. If a prospect indicates they are not interested, their data is deleted or securely archived in an "Opt-Out" list to ensure they are never contacted again.

6. Data Transfer & Third-Party Sharing

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state or country. We do not sell your personal data. We only share data with trusted third parties strictly required to execute operations:

• Independent Third-Party Carriers: Airlines, shipping lines, and trucking fleets required to physically move your cargo.

• Customs Authorities: To comply with cross-border clearance legal frameworks.

• IT Service Providers: Secure CRM tools, cloud hosting infrastructure, and email delivery systems.

7. Your Data Protection Rights Under GDPR

If you are a resident of the EEA, you have the following data protection rights:

• The right to access, update, or delete the information we have on you.

• The right of rectification: To have your information corrected if it is inaccurate.

• The right to object: To object to our processing of your personal data (especially regarding outbound marketing emails).

• The right of restriction: To request that we limit the processing of your data.

• The right to withdraw consent: At any time where we relied on your consent to process your data.

To exercise any of these rights, please contact us directly at contact@avistair.com

8. Links to Other Sites & Analytics

Our Service contains links to other sites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We use Google Analytics to track user engagement; you can opt out of cookies via your individual browser settings.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.